By clicking “Pay Now” to complete an electronic purchase, you are agreeing to the following contract.
1. PARTIES OF THE CONTRACT
Title: Orgaknits Baby
Address: 1851/10 street No:5/8 Karşıyaka /İzmir
Telephone: +90 553 257 12 26
2. SUBJECT OF THE CONTRACT
The subject of this Contract is to determine the mutual rights and obligations of the Parties hereto as per the provisions of the Act on the Protection of the Consumers and the Regulation on Distance Sales Contracts as well as all other applicable regulations and applications related to the sales/ purchase and delivery of the product(s) with the below stated properties and the sales price ordered by the Buyer via the electronic environment via the website www.orgaknits.com (hereinafter called “SITE”) of the Seller.
3. PRODUCTS SUBJECT TO THE CONTRACT
3.1 The type, quantity, model, color, and sales price of the Product are given on the corresponding pages of the Site.
Payment Type and Plan:
Invoice Address: Shipping Fee: Cargo fee shall be added to the order price and paid by the client. It is not included in the product price.
4.CUSTOMS, DUTIES and TAXES
Orgaknits is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Orgaknits is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim
6. Returns and Exchanges
1. Each knitted piece is manually and individually hand made with passion and special care. During the production period, we make special quality control checks for each piece to achieve the same perfection and quality regardless of how many they are. While Orgaknits makes every effort to perfectly finish a knitting product, there might be some slight differences or mismatches from piece to piece.
Because our knitting products are made by hand, they may vary in stitches and character; and products might have little knots inside. Although they are given the same care and attention, no guarantee can be made of an exact match. Please make sure you know about the nature of our hand made products prior to your purchase and you follow the care and washing instructions carefully.
2. Despite the aforementioned hand making reasons, if any damage in any piece is detected, the client should communicate within 15 Days after receiving the order. The problem of the damages should be sent via the product return form on our website with the order number.
3. Orgaknits customers have the right to return products without any reason and get a full refund within 15 (fifteen) business days. Please note that returns have to meet our return policy. The customer is free of charge for shipping costs for both return and exchange.
4. Please kindly note that the initial original shipping value paid at the time of purchase is non-refundable.
Returns should be sent to our return address/
1851 /10 street No:5 / 8 Karsiyaka / izmir / Turkey
Tel: +90 505 673 41 62
Shipping for Returns:
• International Returns:
1. Returns for international purchases, customer is responsible for the shipping costs both for exchange and return. In case any exceptional circumstances, please simply contact our customer care team and we will assist you for your problem.
2. We start an inspection period of 10 (ten) days after we receive the product/s back. When the return of the product is approved, the damaged piece(s) will be integrally replaced with the same product having the same barcode number. If the product is not in our stock service, the client approves to wait the preparation time, which wouldn’t exceed 30 days. If the replacement product cannot be delivered to the client within the 30 days of preparation time, our return policy is applied and the client will be provided the full refund of the same product via the same payment method.
3. After we analyze the problem and we inspect that no problem is detected and it is consumer generated, the product is returned to the customer who will be responsible of all shipping payments.
4. The product has to meet our return policy and to be returned as new, undamaged, unused and be with the original packaging, hangtags and invoice. Original shipping charges are non-refundable. Customized products cannot be returned unless there is a damage. Returns that do not meet our policy may not be accepted and will be sent back to the customer.
5. If the return or exchange of Orgaknits product you have purchased is approved, you will receive an e-mail information from us. It can take 2 – 3 weeks for the return of money on your card. It depends on the regulations of the bank, Orgaknits has no right for intervention. You can have more accurate information about the re-payment to your card or your bank account from the specific bank you work with. Refunds are made via the same payment method that is made.
Regarding the complaints and objections related to contract product, the consumer is entitled to make his/her applications to District and Provincial Arbitration Committee for Consumer Problems located in either consumer’s domicile or the place where the purchase transaction is performed or Consumer Court within the boundaries of monetary limitations determined by the Ministry of Custom and Commerce in every December.
Name – Surname :
E-mail Address :